Shipping and return policies for HYEMS

Shipping Info
We are sorry that the shipping costs to the USA are so high at the moment, but there is nothing we can do about it.

First of all, according to the EU directive, goods must always be sent as a parcel or package, otherwise they won't get past the customs and won't reach you. This applies to all shipments abroad, even within the EU. Only letters may be sent in envelopes.

On the other hand, the costs of delivery services to the USA are higher than to other countries. It must be related to the higher administrative burden caused by regulations of the United States regarding the Corona Pandemic.

We are also very sad about this, because we are unfortunately upsetting our fans in the USA. We can only recommend to wait until the shipping costs are reduced again.